FAQs

.Q#1: Due to COVID-19, Can I still purchase from your website?

Yes, we’re still open 24/7 to accept orders worldwide.

Q#2: How do I contact Customer Service?

Our Customer Service Team is available via email at sales@losmuertosbeardco.com. We are available during normal business hours Monday through Friday but will also typically respond on weekends. Shoot us a message and we will get back to you ASAP. 

Q#3: Where is my order confirmation?

Once you’ve placed an order with us you’ll receive an order confirmation via email to the address provided. If you did not receive an email, please check your spam / junk folder and double check you entered your email address correctly. If you still found no mail then contact us.

Q#4: What payment methods do you accept?

We accept payment from debit or credit cards - American Express, Discover, VISA, Mastercard, Diners Club, as well as payments made by Shop Pay, Apple Pay, Google Pay and Meta Pay. 

Q#5: Do you sell gift cards?

No, we don’t currently sell gift cards. Stay tuned for more info on this. 

Q#6: Can I track the status of my order?

Yes, you can. Along with your order confirmation, once your order has been shipped, a tracking number will be sent over to you so you can track your order.

Q#7: Do you offer student discounts?

No, we don’t offer a set student discount. We run different promotions through out the year so watch our social medias for promo announcements.